Contactless Operations in the logistics industry
What is a contactless Operation?
As we look forward to the next normal, consumers are already demonstrating a preference for companies that deliver great service while reducing risks all along the customer journey – mckinsey
Logistics is the industry that required more physical presence to handle the day-to-day operations like scheduling the trucks, arranging the cash for the transportation, vehicle maintenance, etc. Since the pandemics like COVID-19 are affected in the logistics industry, the contactless operations concept came into the picture in various departments. This significantly reduces the chances of contracting the COVID-19 virus.
Key Components of Contactless Operations
There are many departments in the logistics and transportation industry that can adapt the contactless logistics operations concept.
1. Work from home for the office staff
Employees working from the office can go for the work from home concept to avoid physical contact if the company is using cloud-based software to manage the operations.
2. Truck Scheduling through Geo-Fencing Tool
Can understand the trucks that are coming back to the yard after completing the trip through this tool. Based on this information, they can schedule those trucks for the next trips and can inform the drivers through mobile apps or WhatsApp notifications whichever is convenient for their operations.
3. Mobile Apps
Mobile Apps can play a vital part in contactless operations. This will be useful for the customers and employees who work on the ground like the drivers, supervisors & workshop people. Customers can get the information about their cargo live location; also they can give the E-POD through mobile phone once the cargo is delivered. For drivers, they can request the extra driver expenses or fuel required during the trip and also can report to the workshop team on the vehicle complaints before reaching the yard.
4. Customer Portal
This is can be used for the logistic company’s clients more like a self-service. They can log in to the platform and can do various activities like tracking the consignments, status of the total orders, trips, invoice balances, also they can book for the specific truck types (like tanker trucks, OOG cargo transportation, etc.) and customers can book the available warehouse space in advance. In addition to that, they can download the documents which are uploaded during the trips like POD, Bill of Lading, etc.
5. Driving Digital Payments
Instead of giving or receiving money physically from the customer or employees like drivers, companies can use digital platforms or methods. A few of the cases are once the driver requested extra money for the trips, then the office staff can process the request and make the transfer through payment wallets systems like M-PESA or PAYTM or they can send the request to the bank to make the cash transfer to the respective employee accounts. Also similar to customers can use the safe link or option through the customer portal or mobile apps to make the payments.
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