When the whole world is coping up with the COVID19 pandemic, it is not wrong to say that the logistics business is the worst affected. International trade has taken a hit and that has reflected in the supply chain logistics & transportation industry as well. Going digital and encouraging social distancing in your office and yard is the new norm in this industry. In this blog, we would like to highlight on how to ensure logistics business continuity of your logistics & transportation operations during these tough times.
Working with ledger books and paper documents are a thing of the past. The world has moved to digital and believes in the concept of a paperless office. Going digital means, you can access your important business data anywhere, anytime. The movement and location of your trucks, pending to be invoiced, missing POD’s, everything can be accessed on a button click. All required documents to your clearance agent at the border can be sent electronically.
Invoice management is one of the top concerns of any logistics company during the COVID19 pandemic. Anticipated invoices, additional costs, credit/debit notes, and many other features should be available online on-demand. Your customers should be able to view and download their invoices from an online platform.
Engage your Customers
It would be difficult for your customers to be constantly in touch with your team for getting their required documents and to query the location of their cargo. An online portal with live tracking features and provision for downloading documents such as BL, POD, etc. can help your customers in a big way. You can also provide feedback and complaint registration platform as well for better engagement.
Encourage Social distancing
During COVID19, use solutions to monitor the different zones in your office and logistics yard so that administrative workers, drivers, and other staffs follow social distancing norms. Non-touch thermal scanners can be installed at all entry and exit points. Occupancy based sensors can be used to ensure that not too many people are at one place at a given point of time.
Upgrade your system
It is important to have a customized software system that suits your company. You will have multiple teams spread across various geographical locations. The software should be able to capture all your operations under one roof. Moreover, prefer vendors who give you online implementation, training, and support. Especially in today’s time, it is better to avoid an onsite team at your premises, so a complete implementation over the internet should be preferred.
It is a challenging environment for logistics business continuity, but as experts recommend, the show must go on…We humankind will get this through together. Let’s hope a vaccination is found out as soon as possible.
If you want to implement a fresh solution at your office or want to identify gaps in your business, give a call to our experts for any kind of assistance.