Logistics Claims Management

A challenging problem for any logistics company is when their trucks get involved in an accident or one of their transit cargo gets stolen or damaged. If not monitored properly, subsequent logistics claims and insurance management becomes complicated due to paperwork and legal hurdles and results in unexpected financial losses. 

As part of its logistics ERP solution,  Ripples FMS offers extensive logistics claims and insurance software for logistics and transportation companies. Supported by advanced monitoring technologies, the module has well-defined procedures to track and record accidents, thefts, vehicle damages, warehouse inventory, abuse, pilferages, cargo insurance, storage environment, etc. 

Insurance claims Module Benefits​

Logistics Insurance & Claims

  • Reduce complexity and staff efforts in insurance processing
  • Time Savings through automated insurance & claims process
  • Increased efficiency through accurate insurance planning and execution of tasks
  • Avoids improper handling of freight claims and reduce human errors

Coordination & Communication

  • Timely communication & coordination with insurance providers
  • Complete mapping of policy-related details
  • Streamline and hassle-free logistics claims process
  • Easily communicate the current status of insurance approval

Insurance & Claims management

Challenges Faced

In case of a damaged freight and lost or stolen cargo, logistics and trucking companies involved will most likely be held liable for the loss and have to pay huge compensation to logistic customers. Standard practices like analyzing different claim related incidents and deriving a safety plan may not be followed. Handling freight claims with manual or legacy software systems requires time and effort and most often logistics companies fail to submit claims and brought claims to resolution in a timely manner. Smooth collaboration with insurance partners with respect to real-time information and document sharing is also a big challenge for logistics firms. 

Ripples FMS claims and insurance software analyzes incidents, alert meaningful insights and ensure claims are properly filed and processed without any holdups. The system effectively tracks insurance claims status and ensures effective integration with insurance partners.

Logistics claims management software features

freight insurance logistics ERP solution


  • Reporting and deep analysis of claim related incidents
  • Claims settlement management & review
  • Insurance data configuration & settings
  • Integration with insurance providers
  • Notifications on insurance expiry & status alerts of day-to-day claims
  • Scanning and attaching of insurance documents
  • Comprehensive claims & insurance reports
  • Sensors for cargo tracking & theft monitoring
  • Export data in formats as required by insurance parties

Industry advances with Internet of things technology

Logistics software modules - insurance claimsFor efficient logistics claims and insurance handling during the business lockdowns, it is imperative for logistics and fleet management companies to be well equipped with an online claims & insurance management system. The insurance & claims module in Ripples-FMS logistics ERP solution offers powerful features to improve the speed and efficiency of insurance & claims management. Apart from capturing claim related incidents, the module allows authorized users to collaborate easily, in real-time, to build and process logistic insurance claims. The module initiates standardized claims handling across branches and is well connected with finance department operations..

Now manage all your claims & freight insurance procedures in a systematic and efficient manner.  Save money by monitoring your fleet 24*7 with our wireless tracking sensors. Reach out to us for more details and expert opinion now!!!

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